Support

Get in touch.

Our Zürich-based support team is here to help with any questions about your account, vaults, or transactions.

Phone Hotline

Speak directly with our support team.

Monday – Friday
09:00 – 18:00 CET
German & English

Business Hours

When our team is available:

Monday – Friday
09:00 – 18:00 CET
Closed on Swiss public holidays
Zürich timezone (UTC+1)

Email Support

For all account, vault, and transaction enquiries.

Response time
Under 4 hours during business hours
German & English

Already a Silberstein Bank member?

For the fastest response, use the secure message feature inside your Silberstein Bank dashboard. Messages sent from within your account are verified against your identity — no need to re-authenticate, and our team can access your account details immediately.

Sign in to message support

Security reminders

Silberstein Bank will never ask for your password

Our support team will never ask for your password, PIN, or full card number via email, phone, or any other channel. If you receive a message requesting this information, it is not from Silberstein Bank — do not respond, and report it to kontakt@silberstein365.com.

Always verify the sender address

Legitimate Silberstein Bank emails come exclusively from @silberstein365.com domains. If you receive an email from any other domain claiming to be Silberstein Bank, do not click any links and forward the email to kontakt@silberstein365.com.

Report suspicious activity immediately

If you notice any unauthorised transactions or suspicious account activity, contact us immediately at kontakt@silberstein365.com or freeze your card instantly through the Silberstein Bank app. We monitor accounts 24/7 for fraud, but your vigilance is an important additional layer of protection.